Zoho Expands AI Push With Zia Chat and Seven Industry-Focused SaaS Products

Homegrown software company Zoho on Wednesday launched Zia Chat, a unified AI interface, and announced seven applications as it entered the vertical software-as-a-service (SaaS) segment.

Built into Zoho’s ecosystem, Zia Chat provides a conversational interface for accessing information across sales, marketing, support, human resources and finance functions, the company said.

Users can use the interface to find information, generate leads, resolve support issues and analyse data. It can summarise records and conversations and convert data into reports, charts and spreadsheets. The system can draft emails, assign tasks and schedule recurring reports.

Zoho said users can switch between role-based “Profiles” and delegate multi-step work to “Zia Agents”. The platform is model-agnostic, allowing organisations to choose their AI models.

The company said Zia Chat can connect with external systems through Model Context Protocol (MCP) integrations while respecting enterprise permissions and approval workflows. Responses can be traced to underlying records, and Zoho said data accessed by Zia Chat is not used to train its AI models.

Zia Chat is expected to be available for early access in about a month, initially in English.

Alongside, Zoho announced seven products covering retail, automotive, banking, financial services and insurance, healthcare, education, real estate and restaurants.

The products include Zoho RetailIQ, a CRM for retail businesses; Zoho AutoDMS for automotive dealerships; and Zoho LOS, a loan origination system for banks, non-banking financial companies and insurers.

In healthcare, MedScribe is an AI-based clinical documentation tool that converts doctor-patient conversations into structured records and is compliant with India’s Ayushman Bharat Digital Mission. Zoho Campus will cover admissions, fee collection, attendance and timetable for educational institutions.

The company introduced a real estate platform to manage property sales and Zoho POS for Restaurants, which will be free for businesses billing up to Rs 12 lakh annually.

Zoho Chief Scientist and co-founder Sridhar Vembu said Zia Chat is intended to reduce token consumption. Zoho said its India revenue grew 45 per cent year-on-year in 2025 during the year.