TCS powers TWG’s AI revolution

Tata Consultancy Services (TCS), India’s largest IT services company, on Monday announced a strategic partnership with The Warehouse Group (TWG), one of New Zealand’s largest retail brands, to support the retailer’s digital transformation initiatives. The announcement did not disclose the financial details of the contract.

Under the partnership, TCS will focus on technology modernisation and transformation by streamlining and consolidating IT platforms to maximise value from TWG’s existing technology investments across the retail value chain. The initiatives aim to simplify managed services, enhance operational efficiencies, and support workforce development through digital and AI upskilling.

Leveraging its expertise in retail technology, data, and AI, TCS will collaborate with TWG on strategic initiatives to modernise its IT landscape. The partnership will help the retailer optimize performance, reduce costs, and improve the overall efficiency of its technology systems.

Mark Stirton, Group Chief Executive Officer of The Warehouse Group, described the collaboration as a significant step in advancing the company’s operational and technological capabilities. He said, We’ve spent the past year lowering costs, but this partnership allows us to go deeper. TCS will build on our current cost initiatives and unlock the capability and capacity to obtain more value from the technology investments we’ve made to date.

The partnership is estimated to reduce costs in licences and managed services by up to USD 40 million over five years, while freeing TWG’s technology teams to focus on delivering enhanced value to customers, communities, and shareholders.

Girish Ramachandran, President – Growth Markets at TCS, said, Leveraging our global expertise in retail technology, data and AI, we are committed to supporting one of New Zealand’s largest and most iconic retail brands in streamlining their systems and enhancing capabilities through AI adoption and thereby laying the foundation for sustained, long-term value creation.

The collaboration marks a significant step in TCS’s global expansion strategy and reinforces its position as a trusted technology partner for large-scale retail transformation projects internationally.