One Platform, 1,126 Services: Mana Mitra and Advanced Advisory Systems Transform AP

Andhra Pradesh is emerging as one of India's most ambitious adopters of artificial intelligence-driven governance , integrating AI, data analytics and digital platforms into the core of public administration to improve citizen services, strengthen welfare delivery and enable evidence-based policymaking.

Unlike many states that are experimenting with standalone AI projects, Andhra Pradesh is building an interconnected governance ecosystem that combines citizen services, grievance redressal, welfare monitoring and predictive governance. Describing the state's vision, RTGS and IT Minister Nara Lokesh said AI is becoming the government's operating system. "Our goal is to make governance faster, smarter, more transparent and citizen-centric through the responsible use of emerging technologies," he said.

At the forefront of this transformation is Mana Mitra , the state's WhatsApp-based citizen service platform. Since its launch in January 2025 , Mana Mitra has expanded to provide 1,126 government services across 35 departments , serving 58.2 lakh citizens and facilitating more than 3.42 crore service sessions . The platform enables citizens to access services through a single digital interface without visiting multiple government offices or portals.

The state has also strengthened grievance resolution through the AI-powered Public Grievance Redressal System (AI4PGRS) . Since June 2024 , the platform has received over 17.6 lakh grievances , allowing citizens to submit complaints through text, images and voice messages. AI assists in grievance routing, analytics, response-quality assessment and the creation of standard operating procedures to improve resolution efficiency.

A major pillar of the initiative is AWARE (Advanced Warning and Advisory for Resilient Ecosystem) , which integrates weather, hydrology, agriculture, public health, air quality and disaster-management data. Operating 61 live statewide use cases , the platform provides real-time alerts and predictive intelligence, enabling departments to shift from reactive administration to proactive governance.

Supporting these systems is the State Data Lake , which has integrated 55 databases across 41 departments and autonomous organisations into a unified digital platform. Data analytics generated through the system identified 17,547 pension anomalies , with an estimated annual savings potential of ₹84.22 crore . It also removed 1.61 lakh deceased beneficiaries from Rice Cards , identified nearly 96,000 ineligible beneficiaries under the Jagjeevan Jyothi scheme , and flagged 1.28 lakh duplicate housing sanctions for review.

Under the state's AI Acceleration Project , officials have identified 98 AI use cases , with 29 already operational statewide . These include tuberculosis risk prediction, crop disease detection, GST fraud detection and AI-enabled CCTV analytics across sectors such as healthcare, agriculture, taxation, policing and citizen services.

Administrative decision-making is also being transformed through RTGS Lens , Revenue One and the AI-powered Single Search Bar . RTGS Lens has integrated 506 departmental workflows across 28 departments , while Revenue One is being used by more than 19,000 revenue officials . The Single Search Bar has already handled over 1.8 lakh government information queries .

Looking ahead, the proposed Family Benefit Management System (FBMS) aims to make families the core unit of welfare delivery through a unified database and AI-based vulnerability scores . With plans to operationalise AI Living Labs , expand the State Data Lake, launch AP One as a unified citizen platform and institutionalise AI across departments, Andhra Pradesh is positioning itself as a national model for technology-driven governance.