Noida: Call centre scamming people with bogus insurance offers busted, 13 held

A fake call centre allegedly cheating people by offering bogus insurance policies and false promises of bonuses in exchange for payments was busted in Noida on Tuesday, leading to the arrest of 13 persons , police said.

The racket involved callers posing as insurance agents who contacted policyholders and prospective customers, persuading them to transfer money to bank accounts controlled by the accused. The gang used stolen databases of policyholders , multiple mobile numbers, and telecaller devices to make their pitches appear legitimate, officials said.

A joint team of the Cyber Crime Police Station, Gautam Buddh Nagar, and Sector 63 police raided the centre operating from H-198 in Sector 63. Police recovered two laptops, a modem, a PNT (positioning, navigation, and timing) telecaller device, 31 mobile phones, 721 data sheets and two diaries during the operation.

Deputy Commissioner of Police (Cyber Crime) Shavvya Goyal said the accused persuaded victims to renew lapsed policies, buy new ones, or claim promised bonuses . “Although they claimed to work for only two insurance companies, they procured data of other companies’ policyholders and contacted them using multiple fake phone numbers and bank accounts. The proceeds were shared among the gang members,” she added.

The arrested persons are Chhatrapal Sharma, Satyam, Sameer, Raj Salauddin, Ishwar Karmali, Suhail, Vivek Kumar, Sumit Kumar, Mohd Asif, Rajiv Kumar, Mithilesh, and Hariom . Chhatrapal Sharma (32), a resident of Greater Noida West and CEO of Grow UP Management Solution OPC Pvt Ltd, has a criminal history with multiple cases registered against him .

An FIR has been registered under Sections 318, 319, 336, 340, and 61 of the Bharatiya Nyaya Sanhita , and relevant provisions of the Information Technology Act , at Sector 63 police station.

Police noted that this case reflects a recurring trend in cyber fraud , including impersonation of trusted institutions, illegal use of customer data, and organised fake call centre operations, which have been a persistent problem in India.

Authorities said preventing such scams requires stronger public awareness, better data protection by companies, enhanced law enforcement, real-time monitoring of suspicious financial transactions, adoption of AI and caller ID verification technologies, and stricter legal action against repeat offenders .